Procedures for Submitting an Audit Request for the Facility

Procedures for Submitting an Audit Request for the Facility

 Procedures for Submitting an Audit Request for the Facility:

Before you start the process, please make sure you have the following documents ready:

• A copy of a recent commercial registration (issued within the last three months).
• A copy of the facility’s tax card and data document (in case of branches, multiple locations, or a change of address).
• A copy of the company’s formation contract and its amendments (in one PDF file not exceeding 100 MB).
• A copy of the national ID (front and back on the same page) or passport for foreign partners.
• A copy of the VAT certificate.
• • A copy of the facility’s civil liability insurance document (in one PDF file not exceeding 100 MB)
• A valid navigation license (for safari boats).
• A copy of the registration certificate (for safari boats).
• A copy of the mooring contract (for safari boats).

 

-       When submitting the first phase of the audit request:

-       Click on the designated button. 

 

 

•  A screen will appear.

  If there are company amendments, click the appropriate option  and follow the steps for activating the account for existing facilities

  If there are no amendments, click the appropriate option proceed with the first phase of the audit and ensure all requirements are marked as completed.  

 

Note:

If a warning icon appears,   please address the following:

 

  1-

• Complete the facility’s data and ensure all attached documents are valid.

2- 

• Ensure the facility has professionals and a technical manager.

3- 

• At least two employees must hold valid first aid certifications.

 

 

 Next steps: -

Enter all facility data and attach the required documents.

 

 

•  Click the designated button to confirm the data. & 

 

 

 

  For confimation click

• A new screen will open for the Quality Assurance Department files.

• Enter all data related to the facility’s equipment.
• General Instructions for Filling Out Equipment Forms

-       Downloading the Forms:
Each equipment form must be downloaded from its designated page, Fill in the relevant facility information and re-upload the completed form.

-       Do Not Modify Headers:
It is strictly prohibited to make any changes to the first row (headers), which are highlighted in gray in the equipment forms.

-       Adhere to Specific Options:
Only use the pre-defined options available in the drop-down menus for each equipment form, do not add or modify any options.

-       Date Format:
All dates must be written in the format (Year - Month - Day), for example: 2025-10-13.

·      Then click

• Click the designated button to confirm the accuracy of the submitted data. 

• The facility will be notified of the result and required actions within one working week after document submission.
• Once the facility’s account is approved, click the designated button. 

·        A page will appear to choose whether the audit is urgent or standard, and to select a preferred date.

 

• The Quality Assurance Department will schedule the audit and send an email with the appointment.

1-     Awaiting audit or audit result.

2-     Audit procedures completed; ISO invoices must be paid.

3-     Membership letter printed; proceed to the Ministry to renew the Ministry of Tourism and Antiquities license, If the facility receives a temporary membership letter (valid for 40 days), contact the office before visiting the Ministry.

4-     Facility holds a valid membership letter.

5-     Facility’s membership letter has expired.